Refund policy

Return & Refund Policy

Last Updated: November 7, 2026

At QADR, we want you to shop with confidence. If something isn't right with your order, we're here to help.

1. Return Window

For eligible items delivered within the United States, return requests must be submitted within 7 calendar days of delivery, beginning on the date shown as delivered by the shipping carrier.

For orders delivered in multiple packages, the return window begins when the final package is delivered.

Once a return is authorized, the item must be shipped back within 7 calendar days of the return request, unless different instructions are provided or applicable law requires otherwise.

2. Return Eligibility

To qualify for a standard return, items must:

  • Be unworn, unused, and in their original condition.

  • Have all original tags attached.

  • Include their original clear garment packaging and SKU labels, where provided.

  • Be returned in accordance with the instructions issued by QADR.

Items that do not meet these conditions may be subject to a restocking deduction of up to 20% or may be declined, where permitted by applicable law.

3. Non-Returnable Items

The following categories are generally final sale, except where returns or remedies are required by law:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Jewelry

  • Swimwear

  • Items specifically identified as final sale, where legally permitted

4. How to Request a Return

Before shipping anything back, contact [CUSTOMER SUPPORT EMAIL] with:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide a Return Authorization (RA) number and shipping instructions.

Do not send returns to an address without receiving authorization from QADR.

5. Return Shipping Costs

For standard returns due to preference, fit, or a change of mind, customers are generally responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, QADR will review the issue and provide an appropriate remedy, including covered return shipping where required.

6. Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Processing and posting times may vary depending on your payment provider.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law or where QADR determines that a full refund is appropriate.

7. Exchanges

We do not currently offer direct exchanges.

If you need another size or color, please contact us regarding your return eligibility and place a new order for the preferred item.

8. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests cannot always be accommodated after an order enters processing or fulfillment. This does not affect cancellation or refund rights required by law.

9. Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival and contact us promptly if something is wrong.

We will review the issue and offer an appropriate resolution. Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.

10. Contact Us

QADR Customer Support

For any questions regarding returns, refunds, exchanges, or damaged items, please visit our Contact Us page and submit the contact form.

Please include your order number and a brief description of your request so our support team can assist you efficiently.